FAQ: COCOON : The Iceless Cold Compression Gear
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why do I need a sleeve with iceless cold compression therapy?

Better recovery experience. The 360 degrees of cold compression therapy and 100% coverage of the treatment area effectively support and provides instant relief without limiting your mobility, and we’ve designed Cocoon such that they conform to your body perfectly.

Better convenience. No more velcro or straps or sitting in one spot. Just slip on your Cocoon, and go about your day. Simple.

Better functionality. Use for 7 body parts with 1 sleeve means it makes it easier to keep track of, not lose, not forget and can save you money in the long run.

Last updated: October 27, 2020 07:12

Why should I pledge now?

You’ll get higher discounts Access to limited editions and special products Be among the first in the world to have a Cocoon on you.

Last updated: October 27, 2020 07:12

Why a Pair of Cocoons is listed as US$59, but in the reward tier it's S$81?

As we are Singapore based project, Kickstarter only allows backers’ pledges to be collected in our native currency - Singapore dollars (S$).

Singapore dollar is weaker than the US dollar. That is why on the reward tiers you will see these:

Pair of Cocoons > “Pledge S$81 or More” instead of US$59. 2 Pairs of Cocoons > “Pledge S$149 or More” instead of US$109. 4 Pairs of Cocoons > “Pledge S$271 or More” instead of US$199.

We have factored in currency rate fluctuations, and took the closest approximation possible.

Last updated: October 27, 2020 21:35

When do I choose the size?

We will send you a CrowdOx survey before shipping where you can select the size of each Cocoon you’ve pledged for. We will you a survey right after you have placed your pledge and we do very much appreciate it if you fill it in! You still have time to think about - and change - your preferred size, as you can make your final choice in the survey we’ll send you before shipping.

Last updated: October 27, 2020 21:35

What stage is Cocoon at now?

We have the template molds ready. Our manufacturing partners are now waiting for our signal to jumpstart production.

Last updated: October 27, 2020 21:35

Why is Cocoon on Kickstarter?

We are coming to Kickstarter because it’s the fastest way for me to get Cocoons into your hands and make improvements as a community. I think this iceless cold compression sleeve is great, but I need your help making it even better.

Last updated: October 27, 2020 21:35

I want to get more than 4 pairs for my friends and family. How do I that?

If you’re looking to get more than 4 pairs, thank you! You won’t be able to get extra sleeves at Kickstarter (unless you make a new Kickstarter account), but you will have the option to add more sleeves at the CrowdOx survey prior to shipping. Prior to shipping we’ll send you a final survey via a service called CrowdOx.

On the CrowdOx survey you’ll be able to update and upgrade your order.

Last updated: October 27, 2020 07:12

What does Cocoon comes with?

All Cocoons come with a thermal carry bag, which lets you keep the temperature of the sleeve cold for up to 3 hours. So you can bring it along and kickstart your post workout recovery right after your session. Do note that the time of thermal insulation varies depend on the temperature and sunlight conditions outside.

Last updated: October 27, 2020 07:12

How long do I need to chill my Cocoons?

You should chill your Cocoons in the freezer for about 2 hours for the full cold compression experience.

Last updated: October 27, 2020 07:12

What happens if I leave my Cocoons in the freezer for more a day?

Don’t worry, your Cocoons will still maintain its flexible state even if you leave them in the freezer for years to come.

Last updated: October 27, 2020 21:44

What can Cocoon be used for?

Cocoon can be used for bursitis, tendinitis, tennis or golfer’s elbow, runner’s knee, shin splint, planta fasciitis, rehabilitation, post surgery or post-workout recovery, swelling or inflammation, instant pain relief, and for achy joints, ankles, wrists, calves, and hamstrings.

Last updated: October 27, 2020 07:12

Where can I wear my Cocoons on?

You can wear them on your Knees, Thighs, Calves, Ankle, Biceps, Elbow. Cocoon gives you the flexibility and versatility to be worn either side, on 6 different body parts.

Last updated: October 27, 2020 07:12

How do I wear my Cocoons?

Just slip them on and you’re all set. It’s that EASY! Cocoon saves you time and hassle from fastening any velcro, buckles or straps.

Cocoon Up!

Last updated: October 27, 2020 07:12

How durable is Cocoon?

Cocoon is made from Medical Grade 100% leakproof membrane and covered in Multi stretch technical lycra as used in luxury activewear brands.

On the exterior, we have a seamless, reinforced pliable yet structural seam.

To the interior, we have a flushed overlocked stitch that makes Cocoon ultra durable while retaining it’s elasticity and performance.

As long as you do not drive over it, set fire on it, slice it in half. Cocoon will be with you for the coming years.

Last updated: October 27, 2020 07:12

When should I wear my Cocoons?

Fitness – can be worn after workouts Wellness – can be worn at anytime Air travel – can be worn during and post flying (BUT do get your physicians clearance if you have a medical condition)

Last updated: October 27, 2020 21:44

Can I move around when using Cocoon?

Yes – that’s the best part about it. You can be wearing your cocoons and carry on with your normal routine.

Business as usual.

Last updated: October 27, 2020 21:44

Can I travel with my Cocoons?

Of course! Cocoon is non-electronic, so you can hand carry them on your flights.

Last updated: October 27, 2020 21:44

How do I clean them?

To extend the life of your Cocoons, hand wash them with warm water and gentle detergent if necessary. Lay them out to dry.

Alternatively, you can place them under the sun as Cocoon’s membrane is also bacteria and odor FREE.

Do not bleach, iron or machine wash them.

Last updated: October 27, 2020 21:44

Does Cocoon have any certifications?

Absolutely! Cocoon complies with the rigorous medical devices standards of the FDA (USA), CE (Europe) and ISO 13485:2016 TUV Rheinland (Germany), and is certified accordingly.

Last updated: October 27, 2020 07:12

What sizes are available?

Cocoon is the sleeve for everyone. It is available in the sizes S, M and L, and should be a firm comfortable fit on your knee, elbow, thigh, or ankle. Size S: 25 - 51 cm / 10 - 20 inches Size M: 38 - 64 cm /15 - 25 inches Size L: 51 - 76 cm / 20 - 30 inches

Last updated: October 27, 2020 07:12

How do I find my size?

Simply grab a measuring tape and place it around four fingers above your knee. Make sure your leg is extended and relaxed, and read the cms/inches.

Last updated: October 27, 2020 07:12

What if I’m in between sizes?

During our beta test, we found out that size M fits the vast majority.

Cocoon’s stretchable membrane is made to have a bit of give. If you’re an in-betweenie, size M gives you the range to comfortably wear on multiple body parts and allows you the freedom of movement.

TIP: Size down if you want that nice snug fit.

If you’re still in doubt, feel free to reach out for an opinion :)

Last updated: October 27, 2020 07:12

Can I wear my cocoons to sleep? It is dangerous?

Yes you can and it is not dangerous!

In fact, one of our beta tester worn hers to sleep, simply because she had forgotten she had cocooned up her knee.

Cocoon also served as a compression gear ;)

Last updated: October 27, 2020 21:44

How long does the cold compression effect last?

With a temperature responsive membrane, Cocoon gives you up to 15 minutes of cold compression therapy that smoothly transition to a 5 minutes of cool effect- As recommended by physical therapists and experts.

Last updated: October 27, 2020 21:44

Is Cocoon 100% leakproof?

Absolutely! Cocoon’s medical grade membrane is non-toxic, 100% leakproof, bacteria and odour free. So say goodbye to wet messy ice bags.

Last updated: October 27, 2020 21:44

Do I have to pay taxes for my Cocoons?

Nope you don’t have to pay for taxes, if you are based in US, UK, EU, Australia or Canada. :)

We are partnering up with regional logistics and fulfilment centres to minimize any potential setbacks and to ensure no surprises down the road.

Last updated: October 27, 2020 21:44

Do you ship to my country? How much are the shipping costs and custom fees?

Shipping, Taxes and custom fees will be calculated and paid for in CrowdOx towards the end of the campaign. Prices do not include taxes for Non US, Canada, EU, UK and Australia backers.

That will be subject to the laws and regulations of each country.

We have tried to subsidize the import taxes and duties as much as we can.

Note that these prices are dependent on the situation, final order and global shipping rates when we get to the fulfillment stage. We make no money at all from shipping.

Last updated: October 27, 2020 21:44

When will you ship?

We will ship the Cocoons in several batches and the estimated shipping date depends on the size of sleeves you have pledged for. We estimate to be able to start shipping Cocoons by mid-April 2021. We still have to bring it to production and will keep you updated on the progress here on Kickstarter. The sleeves are shipped on a first come first served basis and you will be informed about exact shipping dates when Cocoon rolls out of the factory.

Last updated: October 27, 2020 21:44

What is your refund policy?

90% pledge back guarantee since Kickstarter retains about 10% of your pledge for various fees. You have 7 days after the campaign ends to receive a refund for the products you ordered on Kickstarter. After 7 days, we will start placing the POs for the products and will NOT issue any refunds or returns.

Last updated: October 27, 2020 21:44

What is your return policy?

If you receive the wrong size, we appreciate the opportunity to replace or exchange it. Our exchange policy lasts 30 days from when your product arrived according to the tracking # we sent you. To be eligible for an exchange, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it, you will be responsible for shipping it back to us.

Last updated: October 27, 2020 21:44

What is your shipping policy?

If our shipping carrier attempts delivery and you don’t get it because you’re not there, wrong address, moved without notifying us, and the package returns back to our warehouse, you will be responsible for the shipping fees to have it resend to you.

** When you receive your tracking #, please keep an eye out for the package. **

Last updated: October 27, 2020 21:44

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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